support-ticket-router

What it does

# support-ticket-router Triage an incoming support message so it can be routed automatically. - category — the best-fit queue: billing, technical, account, feature_request, abuse, or other. - priority — low, medium, high, or urgent. Treat outages, security issues, payment failures, and anything blocking the user as high or urgent. - summary — a single sentence capturing the customer's core request. - needs_human — true when the message expresses frustration, a legal or security concern, or anything that should not be auto-answered. Base the decision only on the message content.

Inputs & outputs

{
  "type": "object",
  "required": [
    "message"
  ],
  "properties": {
    "message": {
      "type": "string"
    }
  }
}

{
  "type": "object",
  "required": [
    "category",
    "priority",
    "summary",
    "needs_human"
  ],
  "properties": {
    "summary": {
      "type": "string"
    },
    "category": {
      "enum": [
        "billing",
        "technical",
        "account",
        "feature_request",
        "abuse",
        "other"
      ],
      "type": "string"
    },
    "priority": {
      "enum": [
        "low",
        "medium",
        "high",
        "urgent"
      ],
      "type": "string"
    },
    "needs_human": {
      "type": "boolean"
    }
  }
}

Call it

Authenticate with a Plinth API key (plk_live_…). You're billed at most the price cap; provider failures are never charged.

curl -X POST https://www.plinthai.xyz/api/v1/agents/support-ticket-router/invoke \
  -H "Authorization: Bearer plk_live_…" \
  -H "Content-Type: application/json" \
  -d '{"input": {"message": "…"}}'